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Shipping and Returns

Shipping

How much does shipping cost?

We ship all over North America. Below is a chart to indicate shipping rates.

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* Shipping rates based on standard shipping

**Some restrictions may apply. Shipping Pricing may vary or subject to change.

***Standard shipping rates do not apply for remote locations in Canada. Couriers consider remote locations - towns far from the couriers hub or towns infrequently served by courier. If your location serves as a remote location a shipping quote will be provided for you.

How long will it take for my shipment to arrive?

Once packed, shipments to Ontario and Quebec take 1-2 days. All other locations can take up to 5 days. We cannot guarantee this timeline during the high season (September 1 – December 31).

What shipping company do you use to deliver our order?

We use a variety of couriers, depending on which one can get it to you the fastest. The companies we use are Canada Post, Canpar, FedEx, Purolator UPS, A & B, and Suretrack.

Does someone need to be there to accept the package?

At checkout you can choose no signature required. By choosing no signature required at checkout you agree to the following. Creative Bag and the courier accepts no liability for claims due to loss or damage that may result from leaving the package as requested. 

Am I able to pick up my order?

Curb side Pickup: Monday – Saturday (9am-5pm)

Park in a numbered parking spot at our store entrance. Proceed to call the phone number on the sign (416-631-6446) with your sales order number. A member of our team will bring the order out to your car. 

PLEASE NOTE:

You will receive a ready for PICK UP email confirmation or call once your order is available for Pick Up.

Pick Ups will be ready within 1-3 days during business hours

What happens if some items are back ordered?

A member of our customer service team will contact you if any of the products ordered are not available. You will be given an ETA and can decide if you would like to cancel the backordered items or have them shipped once available. The backordered items are subject to a secondary shipping charge.

Returns

What is your return policy?

We do our best to sell top quality products. However, if you receive a defective product, please notify our customer service department immediately. All damage claims must be made within 30 days of receipt of goods. No returns will be accepted without prior authorization. If the customer has used third party billing, goods damaged in shipping will require the customer to make a claim with their shipping company directly, as goods are shipped FOB our dock.

  • All special order and seasonal items are final sale.
  • A 10% re-stocking fee applies to all orders that are returned on the customer’s behalf, and are valid items for return.
  • A 10% re-stocking fee applies to all orders that are cancelled after they have been invoiced and are ready to be picked up or shipped on the customer’s behalf, and are valid items for return.
  • Due to ministry regulations, FDA (Food and Drug Administration) products cannot be returned.
  • Returns of valid products must be made within 30 days of the invoice date, with receipt. All returns will be refunded to the same method of payment on receipt.
  • Returns for online orders can take up to 5 business days to show up on your credit card.

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