We ship all over North America. Below is a chart to indicate shipping rates.
* Shipping rates based on standard shipping
**Some restrictions may apply. Shipping Pricing may vary or subject to change.
***Standard shipping rates do not apply for remote locations in Canada. Couriers consider remote locations - towns far from the couriers hub or towns infrequently served by courier. If your location serves as a remote location a shipping quote will be provided for you.
Once packed, shipments to Ontario and Quebec take 1-2 days. All other locations can take up to 5 days. We cannot guarantee this timeline during the high season (September 1 – December 31).
We use a variety of couriers, depending on which one can get it to you the fastest. The companies we use are Canada Post, Canpar, FedEx, Purolator UPS, A & B, and Suretrack.
Does someone need to be there to accept the package?
At checkout you can choose no signature required. By choosing no signature required at checkout you agree to the following. Creative Bag and the courier accepts no liability for claims due to loss or damage that may result from leaving the package as requested.
Am I able to pick up my order?
Curb side Pickup: Monday – Saturday (9am-5pm)
Park in a numbered parking spot at our store entrance. Proceed to call the phone number on the sign (416-631-6446) with your sales order number. A member of our team will bring the order out to your car.
You will receive a ready for PICK UP email confirmation or call once your order is available for Pick Up.
Pick Ups will be ready within 1-3 days during business hours
A member of our customer service team will contact you if any of the products ordered are not available. You will be given an ETA and can decide if you would like to cancel the backordered items or have them shipped once available. The backordered items are subject to a secondary shipping charge.
We do our best to sell top quality products. However, if you receive a defective product, please notify our customer service department immediately.
All damage claims must be made within 30 days of receipt of goods. No returns accepted without prior authorization. If the customer has used third party billing, goods damaged in shipping will require the customer to make a claim with their shipping company directly as goods are shipped FOB our dock.
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