If you had an account on our old site then you should have received an email informing you to create a new password. If you did not received this email just visit here to reset your password. You will receive an email with a link to reset your password.
New accounts can be created here.
We ship all over North America. Below is a chart to indicate shipping rates.
* Shipping rates based on standard shipping
Orders are packed and shipped Monday - Friday 9am-5pm. Most stock orders in Ontario are shipped within 1- 3 business days from the order date. All other locations can take up to 5 days. Online Orders placed on weekends and select holidays are processed on the next business day. We cannot guarantee this timeline during the high season (September 1 – December 31).
We use a variety of couriers, depending on which one can get it to you the fastest. The companies we use are Canada Post, Canpar, FedEx, Purolator UPS, A & B and Suretrack.
Yes, you can pick up your order in store during regular store hours.
You will receive a ready for PICK UP email confirmation or call once your order is available for Pick Up.
Pick Ups will be ready within 1-3 days during business hours.
A member of our customer service team will contact you if any of the products ordered are not available. You will be given an ETA and can decide if you would like to cancel the backordered items or have them shipped once available. The backordered items are subject to a secondary shipping charge.
We do our best to sell top quality products. However, if you receive a defective product, please notify our customer service department immediately. All damage claims must be made within 30 days of receipt of goods. No returns will be accepted without prior authorization. If the customer has used third party billing, goods damaged in shipping will require the customer to make a claim with their shipping company directly, as goods are shipped FOB our dock.
We accept, Visa, Mastercard and American Express. Our apologizes, but at the moment we cannot accept Paypal.
When you place your order we pre-authorize your credit card for the amount of your order. This means that we are holding this balance on your credit card for 7 days, however we have not yet taken the money. Once your product has shipped we will charge your credit card for the products shipped. Back ordered products will not be charged on your credit card until those are shipped. For security reasons you may receive a call from a member of our team for your credit card details in order to charge for the back ordered items if the 7 days have been exceeded.
FDA stands for the Food and Drug Administration. That means that these items have been deemed food safe for direct contact with food by the United States government.
Certain items such as glassware and tin are pick up only. These items are fragile and are pick up only to ensure their integrity. They can be ordered online and be picked up at our Toronto location - 1100 Lodestar Rd Toronto, Ontario M3J 2Z4.
Yes, if you call our customer service number we can put items on hold for you if a credit card number is provided. These items will be on hold for 24 hours. If no credit card is provided items cannot be put on hold.
What if I would like to custom print a small quantity of paper bags or boxes?
For small quantity printing please read this information sheet.
All special order items have a lead time specified on the page when you placed your order. All orders containing stock and special order items will be shipped complete once special order items are ready or should you wish to ship all stock items before special order items are available, there will be a second delivery charge. Special order items are non refundable.
Thank you for considering us in your fund-raising event. Rather than donating product to individual charities, we offer charities end column pricing (lowest listed price) on the items purchase, regardless of the quantity being purchased. If you see the prices online or in our store, you will receive the lowest price listed once approved. Please fill out this form and email it to firstname.lastname@example.org. Adjusted pricing may be provided to registered charities for charitable events upon approval of this form. *Along with this form, you must also submit a copy of a letter with the event information on your charity letterhead. We will email you back about approval of this form. Please note that each charity can fill out this form a maximum of once per year to be considered for the adjusted pricing.
We do not have a sampling program. Products must be purchased in the pack or case they are sold in. If you would like to view the product, please visit our retail store at 1100 Lodestar Road.
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